Order Return Related

Q.  Where do I ship returned goods?

Return Address:

Tool Authority
640 44th St SW Suite 4
Grand Rapids, MI 49548

 

Q.  I need to return an item, where do I start?

Contact us immediately and request an RMA.  We will start the RMA (Return Merchandise Authorization) process, collect the important information, and get the paper work rolling.

 

Q.  What are the policies for Exchanges, Returns, etc...

 Exchanges

  • Exchanges must be submitted within 30 days of delivery (holiday exceptions) for equal or greater valued items.
  • Customer pays shipping costs.
  • Items must be in original and unopened package.

Returns

  • Returns must be submitted within 30 days of delivery (holiday exceptions).
  • Customer pays shipping costs.
  • Items must be in original and unopened package.
  • 10% or $15.00, which ever is lowest
  • Non stock or special order is non-returnable, except for defective products.

Cancellations

  • Cancellation must occur before order ships.
  • After shipment, see Returns.

Warranties

  • Vendor warranties vary; see product page for details, call for guidelines.

Shipping Errors

  • Handled at the expense of Tool Authority, contact us for RMA paperwork.

Clearance Items

  • All sales are final.

Reconditioned Items

  • 30 Day return policy on items labeled as Recon or Reconditioned. 

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