Shipping FAQs

 
When will my order ship?
The majority of orders ship the same day if the item is in stock and the order is placed by 2:30PM EST Monday through Friday. You may also call for special attention considerations.

Why do some items say "Call To Order"?
When an item is discontinued or if it is too large to ship via UPS Tool Authority displays "Call to Order".

If the item is discontinued and no longer available it will be noted on the product and typically will list the new replacement item.

If the item is too large, such as Knaack storage boxes, we ask that our customers call and speak to customer service so that we may obtain a freight quote for the item you are interested in. This way our customers get charged actual shipping and don't get stuck with a flat rate that may be overpriced.

Does Tool Authority stock the items they sell?
The vast majority of the tools we sell are new and in stock.

Although we maintain a huge inventory throughout 8 warehouses, occasionally we will send items directly from the manufacturer or back order the product into our warehouse.

Our site attempts to keep inventory. However, for up to the minute stock, feel free to contact us.