Payment FAQs

 
My Credit Card Has Been Declined
Typically when this occurs it is because of an address issue. During the checkout process information is verified with the Credit Card Company. To resolve this issue you may try to...
  • Double check that the billing address entered into the Tool Authority website is the address on file with the Credit Card you are using. (Please note that you may still enter a separate shipping address.)
  • If you still encounter this problem you may want to contact your Credit Card Company to ensure they have the proper address on file for you.

If your address cannot be verified the transaction will not be successful. If your are still having a problem, feel free to call us and we will help you work it out.

Note: Fraudulent orders placed on the Tool Authority website will be prosecuted to the fullest extent of the law.

I Am Concerned About This Sites Security
With identity theft and fraud on the rise Tool Authority has taken several precautions in order to protect our customers.
  • We do not store Credit Card Numbers. Unlike many other sites, Tool Authority does not retain full credit card numbers. This removes the risk of your data being compromised.
  • We use the highest available encryption during the check out process to ensure that not even the most talented hacker in the world can see the information that is being sent between your computer and the Tool Authority website.
  • We use an extensive verification process during check out to help eliminate the risk of someone submitting a fraudulent order with your credit card.
  • We gather only the information needed to complete an order such as your name and address. We will never ask for social security numbers or any other unnecessary personal information.

Note: Fraudulent orders placed on the Tool Authority website will be prosecuted to the fullest extent of the law.

When am I charged for a backordered item?
I have been informed that the item I ordered is on backorder yet I have already been charged. Why?
  • Our payment process is entirely automated. When an order is submitted the payment is processed immediately.
  • We do not store credit card info and would have no way of charging a customer in the future.
  • Please note that when an item is on backorder it will be delivered as soon as possible. Tool Authority will do everything in our power to expedite the process.

If at any point you decide that you no longer wish to wait simply let us know and we will be happy to submit an immediate and full refund, as long as the item has not already shipped.

Types of Payment
In order to serve our customers the best we can we accept the following:
  • Visa / MasterCard
  • Discover
  • American Express
  • PayPal
  • Postal Money Orders
  • Purchase Accounts

If you pay with a postal money order, we require that payment be received and processed before any products are sent.